RiZE Festival

CANCELLED FOR 2019

Entry Times

Saturday

Opens: 1pm
Closes: 11pm

Sunday

Opens: 11am
Closes: 11pm

Gate times

Car Park

Opens: 2pm Thursday 16^th August  
Closes: noon Sunday 19^th August 2018

Camping

Opens: Thursday 16^th August 5pm (Early bird entry)

Closes: noon Sunday 19^th August 2018   

Arena

Friday opens approx. 13:30pm

Saturday opens approx. 11am

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Age Restrictions

• - Under 16s must be accompanied by an adult aged 18 or over. 
• - Ages 13+ require a valid ticket.
• - Ages 5 – 12 go free.
• - No under 5s permitted.

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Terms & Conditions

TICKET / ENTRY TERMS & CONDITIONS – RIZE FESTIVAL HYLANDS PARK 2018

TICKET / ENTRY TERMS & CONDITIONS – RIZE FESTIVAL HYLANDS PARK 2018

GENERAL-

a) These Terms and conditions (T&Cs) incorporate, and should be read together with, any Vendor’s and/or Agent’s T&Cs or regulations, which you can obtain from the point of purchase from the Official Agent.

b) Artists and billed attractions may be subject to change.

c) No trading or promotional activities allowed within the venue without Live Nation’s (LN’s) prior consent. 

d) Goods using unauthorised event logos and unauthorised professional recording equipment will be confiscated.

e) Do not buy tickets or goods from unlawful street traders/touts. They are invalid.

f) You give your express consent to your actual/ simulated likeness to be included for no fee within any audio or visual recording to be used in any media for any purpose at any time. This includes filming by the police or security staff which may be carried out for the security of customers and/or the prevention of crime.

g) No unauthorised buses, coaches or trucks will be allowed on site.

REFUNDS -

a) Refunds are only considered on major cancellation, substantial alteration or by special exception determined by LN.

b)   Refunds should be obtained from the point of purchase, no later than three months after the event. 

c) A minimum of the face value of the ticket will be refunded. 

d) Refunds of booking fees per ticket are subject to the T&Cs of the point of sale.

AGE POLICY -

   a)      The Event is not suitable for young children. 

  b)      Children under 5 (aged 4 or below) are NOT permitted. Children aged 12 and under are admitted free, but must be accompanied by a 18 or over ticket holder at all times.

  c)      Children under 16 (aged 15 or below) must be accompanied by a parent or guardian (18 or over) ticket holder at all times. 

  d)      We do not accept any parental or supervisory duty of care or liability for any under 18’s on site.  

  e)      Food and drink will be available for purchase at the Event. A challenge 25 policy will be in place for all alcohol sales on site

TICKETS AND WRISTBANDS –

a) Tickets are non-transferable and only valid when purchased from official agents of LN.

b) Tickets/wristbands purchased from unauthorised sources will be rendered invalid and refused admission.

c) Weekend Tickets must be exchanged for a wristband on first time entry at a wristband exchange.

d) Day Tickets must be retained by the customer at all times whilst in the arena. The ticket holder is responsible for their ticket until they leave the event. There is no re-admission and/or campsite provision for day ticket holders. 

e) Weekend Tickets - The ticket holder is responsible for their ticket until it is exchanged for a wristband (for weekend ticket holder) and then responsible for their wristband for the duration of the Event.

f) Tickets must be valid, presented in full, with stubs and not tampered with (in the event of accidental damage, refer to point of purchase prior to event). 

g) Tickets remain the property of LN.

h) LN will not issue duplicate tickets for lost or stolen tickets. 

i) Tickets cannot be used as part of any marketing, media or sales promotion, without the prior written consent of LN.

j) All wristbands remain the property of LN until 12 Noon the day after the last day of the event.

SECURITY

a) LN reserves the right to evict a customer without refund, and/or refuse admission. Anti-social behaviour may lead to eviction. Please act responsibly See Eviction Policy http://www.festivalrepublic.com/staying-safe

b) You may be body/bag searched at the entrances, on the site or when leaving. 

c) Any item(s), reasonably considered for use as a weapon, which may cause danger, offence or disruption to any other person, will be confiscated. 

d) Any person carrying illegal items or carrying out illegal activity may be handed over to the Police, refused entry or evicted. 

e) Throwing gas, aerosol or similar canisters/containers on to fires is extremely dangerous and will lead to eviction. 

DAMAGE/LOSSES  

LN is unable to accept any liability for personal or property damages, losses (including confiscations) or injuries sustained at this event - other than caused as a result of our negligence.  

BANNED ITEMS 

Please note: only bags A4 size or smaller are permitted in the arena. 

a) Banned from event – Glass (bottles, jars or containers), air horns, fireworks/pyrotechnics, flares and distress flares, illegal items, illegal substances, unidentifiable substances, new psychoactive substances (NPS), laser equipment/pens, air horns / megaphones & similar items capable of generating loud noise, firewood, nitrous oxide and associated equipment (balloons / CO2 dispensers / cream dispensers), sky or ‘Chinese’ lanterns, sound systems, spray cans, unofficial tabards/high visibility reflective jackets, blow torches, generators with the exception of those fixed in campervans, camping gas canisters (exemption for gas canisters fitted within campervans), firewood, aerosols over 250ml, petrol burners, bicycles, skateboards, scooters, roller blades, personal motorised vehicles (unless mobility scooter), any goods for unauthorised trading, any item that may reasonably be considered for use as a weapon, or which may cause danger, offence or disruption to any other person.

Latest reviews left by Skiddle customers:

RiZE Festival 2018 Access

We want Rize Festival to be an event that is accessible for all.

At all of our festivals we work closely with the charity Attitude is Everything, who work to improve Deaf and disabled peoples access to live music.

HOW DO I APPLY?

Application form coming soon!

Our Accessible Requirements form will be available later this year. If you would like to be added to our mailing list so we can notify you when our applications go live, please email or call us.

Please include one of the following with your completed form;

- PIP (Personal independence payment)
- DLA – care and/or mobility
- Letter from a medical professional
- D/deaf or blind registration
- The Access Card or equivalent with a +1 Icon for PA tickets
- Blue Badge –permitted for parking only requests

Please note any submitted documents are securely destroyed.

If you do not have the above evidence but feel you need assistance to access the festival, please contact us.

Anyone turning up on the day without making prior arrangements may not be able to access our facilities. However we will always try to accommodate any late requests.

PA TICKET SCHEME

If a customer is unable to attend the festival without the support from a PA then we will provide an additional PA ticket at no extra cost.

This ticket can only be approved by the Access Team

Please do not buy a ticket for your PA as this will not be refunded if they are approved.

Please apply for your PA ticket using our access requirements application form.

The PA ticket is provided on the expectation that your PA is willing and able to assist you throughout your visit, and would be available and able to help you in the event of an evacuation.

Please ensure that you apply for your PA ticket within four weeks of purchasing your ticket. This allows us to plan for the correct number of facilities.

ACCESS FACILITIES

Access Guide

We produce a free Access Guide. It contains maps, details and locations of facilities, distances between attractions and other useful information.

Getting to the Event

This will be updated nearer to the festival

Access Entrance

This will be updated nearer to the festival

Campsite

The Accessible Campsite is available to customers who require accessible facilities. By locating these facilities in one campsite we can ensure that they are serviced, cleaned and maintained regularly. You can apply to camp here by completing an Access Requirements Form.

The campsite is located as close as possible to the arena and is staff  by the Access Team 24 hours a day throughout the event. Security personnel and stewards are also based in the campsite.

Disabled Access Campsite Facilities

·         Wheelchair accessible unisex showers and toilets
·         HDU with a raised bed and a hoist above. We do not provide hoist slings so please bring your own slings.
·         Standard toilets and showers
·         Drinking water points and accessible sink
·         Waste-disposal point
·         Electrical points for charging wheelchairs or mobility scooters
·         Fridge for secure medication storage

Party Size

As well as you and your PA/Carer, we will allow two friends to camp with you. You must register the number of your group during the application process so that they are issued with the appropriate wristbands to access the Disabled Access Campsite.

Campervans

We can accommodate a limited number of campervans in the Accessible Campsite. To apply to bring a campervan you will be to complete the access requirements form. Once confirmed we will send you a link to purchase a Disabled Access Campervan Pass.

Please note you will need a festival ticket for each person staying the campervan.

Arena – Toilets

Accessible toilets will be situated at the viewing platforms. All toilet locations will be noted in the Access Guide.

We always strive for the highest standards, and employ cleaners as well as servicing companies who are on duty throughout the event. However if you find a toilet in an unsatisfactory condition please inform a member of the access team or a member of our crowd management personnel who are easily identifiable by their numbered tabards.

While we actively discourage non-disabled customers from using these facilities not all of the toilets are locked or guarded the entire time. We respectfully ask personal assistants with disabled customers not to use the accessible toilets.

Arena – Viewing Platform

There will be a Platform Manager based in the Arena who can assist with any problems or queries.

There are a limited number of seats on the viewing platforms. Seating is provided on a first come first served basis. However access customers are welcome to bring their own chairs.

Personal Assistants are welcome to use the seating on the platforms unless an access customer requires a seat.

The viewing platforms have a very limited capacity and is strictly for access customers plus 1 PA only.

To book your place on the viewing platform you need to complete the Access Requirements form.

There is a wheelchair accessible ramp at the viewing platform.

Charging Points for Wheelchairs

These are available at many of the viewing platforms. Please check the Access Guide for the exact locations.

Hearing (Induction Loops)

There will be induction loops for D/deaf customers at the access check in gate.

I HAVE APPLIED – WHAT HAPPENS NEXT?

We will process your application within 4 weeks of receiving your form and any supporting documentation. We will send your confirmation letter by email once your application has been approved. Your confirmation letter will detail the facilities that you have requested access to and will confirm your PA ticket if you have applied for one.

This confirmation letter is also in lieu of a PA ticket and must be printed off and brought with you as proof.

You will also be sent an Access Guide in the week leading up to the event detailing event arrival, updated information and site map showing the accessible facilities.

If you have applied for and been approved a car parking pass you will receive this at the same time. Car passes are uniquely coded to the purchaser and must be printed off and placed in your vehicle with all the required details filled in.

Coming soon...