Rising Sun Castleford reviews by real event-goers
Reviews of Rising Sun in Castleford
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Showing the latest reviews from all events held at Rising Sun .
Review of Rising Sun
Myself and a group of 5 ( my sister, her friend, my mother and her friend) recently went on the Abba night for a birthday celebration. We were excited and ready for a great evening. We arrived an hour earlier than the show and found that this wasn't enough time to find a table as there were not enough tables for the number of people that had booked. We were in fact the only group that didn't have a table or seats.
After awkwardly standing out of the way in the corner of the small dancefloor for lack of options the Entertainer (a lovely woman) took pity on us and provided a table and chairs for our group of 5. We happily sat down and were chatting amongst ourselves when we were approached by a highly intoxicated male telling us we couldn't sit there. We explained politely that we hadn't picked the location and he left. Moving directly to behind the bar where he and the male bar staff member talked and laughed while pointing at our group. As this continued a member of our group approached and asked what was going on and the bar staff told us we couldn't sit where we had, and needed to go ask other tables if we could join them (during a pandemic - and requiring us to spit up at a birthday celebration). We did do this but only found two spaced. We chose instead to continue to stand in our prior spot as we wanted to be together and were still excited for a fun evening. As we had been told we could keep our seats in that location but not the table we chose to keep only 2 chairs and a small stool. Amazingly this drunken male approached us another 2 times before then proceeded to attempt to take our stool after being told 5 times we still wanted it, requiring me to put hands on the stool as he tried to grab it. Ridiculous.
For the next half hour his group of friends, mostly older intoxicated men then continued to point at our group as they sat/walked to the bar. As I was the designated driver and hadn't had any alcohol I went to the bar to ask if there was any more problems and to see if anything could be done about this. The barman told me I was imagining it, that no one had been even looking at us. While he said this he was laughing.
As the prior behaviour then continued and we grew increasingly uncomfortable being made to stand and effectively mocked on what should have been a great night we decided we would rather leave. As the Abba act hadn't started we asked politely is we could have a refund. The bar man refused. After further discussion and explanation including the lack of seating - to which we were told 'you had a table' (one he didn't provide and then removed) he asked us to provide our online booking details which we readily did, but would not give any guarantee except his word. I highly doubt that we will receive our money back as he then proceeded to comment while laughing that if we left at 'the O2 we wouldn't get a refund'. I highly doubt we would ever be treated so poorly at a reputable venue!
As we left a member of our group stopped to speak with a member of staff who had helped them speak to the surrounding tables to hopefully find us space, to explain why we were leaving early. This barman had followed us for a 'smoke break' and smirked while he listened. This did upset my friend who told him she would never set foot in the pub again. He informed he that he hoped she never would.
I have never experienced treatment like this at any pub I've been to in my life. That it happened on a birthday made it all the worse.
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Would you recommended: No |
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